Three-point contact is made on all lost time and questionable claims within 24 hours of the receipt of the WC-1 (electronically or fax).
Initial contact is made with the employer to determine the status of the injured employee and current medical status (if known).
The Account Manager then sends a letter to the employee containing all the information related to the claim.
The letter can be modified to suit the employer's policies and procedures.
All phone calls to the Account Manager are returned within four hours, and no later than the next business day.