Home > Risk Management

 
 

Claims Management

  • Three-point contact is made on all lost time and questionable claims within 24 hours of the receipt of the WC-1 (electronically or fax).
  • Initial contact is made with the employer to determine the status of the injured employee and current medical status (if known).
  • The Account Manager then sends a letter to the employee containing all the information related to the claim.  The letter can be modified to suit the employeer's policies and procedures.
  • All phone calls to the Account Manager are returned within four hours, and no later than the next business day.
 
 
Home > Risk Management

 
 

Claims Management

  • Three-point contact is made on all lost time and questionable claims within 24 hours of the receipt of the WC-1 (electronically or fax).
  • Initial contact is made with the employer to determine the status of the injured employee and current medical status (if known).
  • The Account Manager then sends a letter to the employee containing all the information related to the claim.  The letter can be modified to suit the employeer's policies and procedures.
  • All phone calls to the Account Manager are returned within four hours, and no later than the next business day.