Core is a unique administrator in that our customer service is provided by the claims analyst. This allows the same individual that administers the claims, to discuss the details of the claim for any member/provider inquiry. Additionally, if any adjustments are required on a claim, the same individual performs those adjustments.
According to the AMA’s latest findings, commercial health insurers have an average claims-processing error rate of 19.3 percent1, whereas Core’s claim examiners processed 100% of claims correctly2.
Our claims analyst have an average of 20 years of experience and can help you in verifying eligibility, quoting benefits, reviewing the status of claims, and more.
If you need assistance with a claim, please contact us at 1-888-741-2673. Our claims analysts are available Monday–Friday from 8am–5pm and are trained to resolve your concern at the time of the call.